Nominate the star performer in your organization who has gone above and beyond with their use of CallMiner Eureka and other CallMiner products to achieve great RESULTS and improve outcomes. Please submit this form no later than Friday, October 6th. Winners will be announced at the LISTEN 2017 conference, October 25-27 in Clearwater Beach, Florida.…(Show moreShow less)
Date: 26-Oct Time: 1:15 - 2:05 Location: Sand Salons Session Target: Analyst Session Level: Fundamental Description: How to Define, Measure, Analyze, Improve and Control issues. This session will discuss the steps in each phase of the process and tips for successful execution.
Hi Folks, Are there any great organizations you've worked with for call center/agent training? Examples might include QATC, Benchmark Portal, or ICMI? Perhaps there are some collections specific training organizations as well. We think these organizations would be great sponsors at LISTEN so if there are any you think we should reach out to,PreviewHide preview
Don't miss out! Be sure to register for upcoming LISTEN 2017 to interact with your EO peers and share tips, tricks, and best practices with getting the most out of speech analytics. Sessions are now posted on the at LISTEN2017.com and in the EO LISTEN 2017 space. Space is limited! See you there...PreviewHide preview
Date: 26-Oct Time: 10:00 - 11:00 Location: Opal Ball Room Session Target: General Session Session Level: All Description: Customer experience is how you make your customers feel. Great customer experience occurs when you exceed customer expectations. And when you do so, customers are COMPELLED to talk about you. Jay Baer, New York…(Show moreShow less)
Date: 27-Oct Time: 10:45 - 11:35 Location: Sea Side/Sea Shore Session Target: Executive Round Table Session Level: Advanced Description: You’ve been using speech analytics for three-plus years and you’ve addressed all the low-hanging fruit and several other issues. Now what? In this session we will discuss what you and your peers are doing…(Show moreShow less)
Date: 27-Oct Time: 1:45 - 2:35 Location: Sea Side/Sea Shore Session Target: Executive Round Table Session Level: Advanced Description: Real Time monitoring goes well beyond simply compliance. Customers are also implementing and incorporating real-time analytics to improve customer outcomes as well as accelerate training and on-boarding of…(Show moreShow less)
Date: 27-Oct Time: 10:45 - 11:35 Location: Opal Sun Session Target: Executive Session Level: Advanced Description: This session will cover how you can use Interaction Analytics to measure and improve new hire training. Are there QA augmented processes put into place or automated scorecards with gradiant score requirements for your new…(Show moreShow less)