Business Intelligence (BI) Speech Analyst

Version 2

    The Energy industry is an exciting sector to be a part of. As deregulated energy markets continue to mature, US Gas & Electric continues to expand its footprint. USG&E is proud to be the recipient of many honors/awards, to include being named “Best Companies to Work for in Florida” by Florida Trend and “Best Places to Work” as well as the “Business of the Year Award” from South Florida Business Journal.

    We are looking for a Business Intelligence (BI) Analyst to join our team in the Miami - Fort Lauderdale, Fl. area!

    As an integral part of the Quality Assurance team, the Business Intelligence Analyst (BIA) is responsible for conducting deep dive analysis of large amounts of data and using the findings to drive organizational change.  The incumbent is responsible for maximizing the capabilities of Speech Analytics software to ensure USG&E employees and external vendors are in compliance with applicable federal and state rules and regulations related to the marketing of energy in a telemarketing environment.

     

    Key Responsibilities

     

    UTILIZE various analytical tools and techniques to evaluate business problems and formulate solutions.

     

    SUPPORT internal clients with requirements definition, project scope and report planning.

     

    COMPILE information from multiple sources, understand key performance indicators and spot trends and patterns.

     

    GENERATE comprehensive reports and perform regular and ad-hoc analysis of scorecards.

     

    DELIVER actionable business insights and solutions based on thorough data analysis.

     

    PARTICIPATE in the development of process improvements and assess pre and post implementation change.

     

    COLLABORATE with various teams:  IT, sales & marketing, product development, training and compliance.

     

    DELIVER detailed and summarized analysis of findings and provide recommendations toward strategic decision making.

     

    CRAFT documentation including process maps, diagrams, manuals, charters and scopes.

     

    EDUCATE various departments on behaviors contributing to a positive impact within their unit vs. negative trends.

     

    MAINTAIN existing QA resource databases.

     

    Position Success Criteria

     

    The successful candidate must fully embrace the USG&E Vision & Mission, modeling Company values on a daily basis:  Commitment to Excellence, Ownership, Customer Focus, Integrity, Knowledge, Caring, Innovation and Empowerment.

     

    The position requires a keen understanding of the organization’s business objectives and goals as well as the ability to apply strong analytical skills, provide critical insights and identify patterns and trends.  Must be able to leverage trending information fo provide actionable reporting to key stakeholders.

     

    Must be a highly disciplined, “do what it takes” self-starter with strong collaboration and communication skills who thrives on data, language and technology.  The successful candidate will demonstrate flexibility and the ability to adapt to changing priorities in a fast paced, multi-matrixed environment.

     

    Must possess excellent written and verbal communication skills.  The successful candidate will have strong listening skills and the ability to interpret conversations and emotional content.  He/she will be able to prepare concise compelling and objective feedback, communications and reports.

     

    Must be a confident team player who is able to work well with others, mentor new team members and provide constructive feedback.

     

    Must have strong interpersonal skills and the ability to effectively interact with individuals at all levels within the organization as well as external organizations (vendors, utility companies, regulatory agencies).

                                                                                                                                    Education & Experience

     

    Bachelor’s degree, preferably in Business Administration, Linguistics, Computer Science or related field.  May consider additional experience in lieu of degree requirement.

     

    Minimum of 3 years related work experience in an analytical or reporting capacity with solid exposure to BA/PM techniques.

     

    Advanced technical proficiency to include:

    • MS Office Suite – Word, Outlook, Access, PowerPoint.  Highly advanced in Excel to include VBA, Macros, Pivot Tables, Power Pivot, V-lookups, complex formulas and the importing of big data
    • Tableau
    • SQL/SSRS and query writing

    Experience with Speech Analytics required – CallMiner Eureka strongly preferred.

       We Offer

    • Competitive compensation package
    • Full benefit package – cafeteria plan includes medical, dental, vision, life, disability and more.  Paid Time Off (PTO), paid holidays, 401k plan.
    • Pleasant working environment that is conducive to productivity as well as comfort.  FREE lunch on Fridays, FREE coffee and soda, FREE on-site gym, business casual dress code and more.

     

    Click on the link to Apply: https://recruiting.ultipro.com/USA1004USGE/JobBoard/d8570499-0a1d-cdd3-5161-00b175206ab3