Quality Assurance Manager-BEL USA LLC

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    History

        In business for twenty years, BEL USA, LLC dba Discountmugs.com is one of the largest suppliers of personalized products in the United States. Proud to provide our customers with top quality, wholesale products at the lowest discount prices in the market, our goal continues to be complete satisfaction. As we continue to grow, our extensive inventory allows us to provide our customers with valuable, low-cost factory direct promotional items, that our customers love. With hundreds of specialists, each playing a role in our different departments, we ensure that we deliver premium customized products that will help our customers grow their business or enhance their personal event. BEL USA is headquartered in Medley, Florida and have been in business since 1995.

     

    Job Requirements/Qualifications

    Job Requirements/Qualifications

      • 8 – 10 years’ experience in high volume/fast paced contact center both sales and customer service
      • Proven experience as a quality assurance manager or relevant role
      • Thorough knowledge of methodologies of quality assurance and standards
      • Excellent numerical skills and understanding of data analysis/statistical methods
      • Outstanding communication skills
      • Great attention to detail and a results driven approach
      • Minimum 5 years as a Quality Manager leading a quality department
      • Minimum 3-5 years working as QA
      • Excellent written, verbal and presentation skills
      • Demonstrated ability to build and maintain good working relationships with colleagues
      • Attention to detail and ability to multi-task
      • Excellent knowledge around SLAs, KPIs from service level and sales perspective
      • Strong knowledge of Microsoft applications
      • Bachelor’s Degree
      • Fluent in Spanish a plus
      • Desired experience coaching and calibrating agent calls using QA software (Call Miner)
      • Preferred working knowledge and use of MS Dynamics CRM
      • 8 – 10 years’ experience in high volume/fast paced contact center both sales and customer service
      • Proven experience as a quality assurance manager or relevant role
      • Thorough knowledge of methodologies of quality assurance and standards
      • Excellent numerical skills and understanding of data analysis/statistical methods
      • Outstanding communication skills
      • Great attention to detail and a results driven approach
      • Minimum 5 years as a Quality Manager leading a quality department
      • Minimum 3-5 years working as QA
      • Excellent written, verbal and presentation skills
      • Demonstrated ability to build and maintain good working relationships with colleagues
      • Attention to detail and ability to multi-task
      • Excellent knowledge around SLAs, KPIs from service level and sales perspective
      • Strong knowledge of Microsoft applications
      • Bachelor’s Degree
      • Fluent in Spanish a plus
      • Desired experience coaching and calibrating agent calls using QA software (Call Miner)
      • Preferred working knowledge and use of MS Dynamics CRM

     

    https://www.linkedin.com/jobs/view/272997038