Speech Analytics Coordinator
|Division:||CARE (Customer Support)|
|Number of Openings:||1|
At Nautilus, fitness isn’t just a job, it’s our passion. We strive to improve the health and wellbeing of everyone who works with us because we see the benefits of a happier, more productive, engaged and creative workforce. Our culture is one that promotes work life balance; offers continuing education on topics ranging from improving workplace skills to better financial security; and promotes the importance of getting involved and giving back to the community.
We're a leading marketer and developer of health and fitness products with some of the most recognized brands in the industry, including Nautilus®, Bowflex®, Octane Fitness®, Schwinn® Fitness and Universal®. We are currently recruiting for a Speech Analytics Coordinator to join our Contact Center Operations team at our headquarters in Vancouver, WA.
Nautilus is seeking a Speech Analytics Coordinator to assist with creation/maintenance of CallMiner search and category queries. This position will report to the Supervisor of Contact Center Support. On this team, the Speech Analytics Coordinator will identify opportunities to improve our quality of service, mitigate risk for compliance violations, work collaboratively with a team and cross-functional teams, understand the business objectives and goals, analyze audio-based data sets for critical insights, identify patterns and trends, as well as communicating analysis and proposing solutions.
The ideal candidate must be a highly-disciplined, meticulous, self-starter with solid collaboration and communication skills, and possess strong analytical and root-cause analysis skills.
Day-to-day responsibilities include: Collaboratively working with a team to develop search/category queries, analyze recorded audio and audio-based data for critical insight, trends, and patterns, conduct root-cause analysis, and deliver findings with recommendations for ongoing optimization to the quality monitoring program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We offer a competitive benefits package including medical, dental, 401(k) match, ESPP, life & accident insurance, disability insurance, paid vacation and holidays, wellness program, tuition reimbursement, product discounts and free use of our employee fitness center for yourself and spouse.
Nautilus is an Equal Opportunity Employer and is committed to diversity in its workforce. In demonstration of our commitment to a healthier lifestyle, we are proud to be a smoke-free campus.